Shipping & Returns
Our aim is to ensure that shipping and handling charges are kept at a bare minimum for our customers. We offer free shipping for orders over $350.
Destination Price (USD) Delivery time
United States $12 Standard Shipping 1 - 4 Business Days
International $35 Time varies based on location 7 - 10 Business Days
RETURNS POLICY & PROCEDURES
FAULTY / DAMAGED ITEMS
We pride ourselves with products made of highest quality. Product faults are rare and we do our best to ensure that every packed item is reflective of our high quality standards.
However, if for any reason you find a fault or damage with one of our products we would like to help you resolve the problem. In all instances where a product may be faulty, please contact Customer Service at email@example.com quoting your order number, your name and address, details of the product and photos of the issue. We will then advise and assist with the replacement process. If the products are faulty or damaged, TyLynn Nguyen will ensure costs associated with returned faulty goods, including delivery, will be credited back to you or, at our discretion, we will provide you with a replacement.
Any claim for shortage in supply or faulty goods or damage to the items ordered must be notified to TyLynn Nguyen within 5 days of receiving the goods. Claims after this period will be rejected.
If you decide to refuse any shipments from TyLynn Nguyen, you are responsible for the original shipping charges, any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to us. This amount will be deducted from your purchase refund.